Política de envío
Shipping Policy
At Hairvessa™, we aim to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Order Processing
After your order is placed, we will begin processing it as soon as possible.
Order processing usually takes 1–3 business days before the order is shipped. During high-demand periods, holidays, or promotional campaigns, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Estimated Delivery Time
Our estimated delivery time is:
6–12 business days
Please note that delivery times are estimates only and may vary depending on your location, shipping carrier, customs processing, local holidays, or other circumstances outside our control.
Shipping Countries
We currently ship to selected countries and regions available at checkout.
If your country or region is not available during checkout, this means we may not currently offer shipping to your location.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly shown on the website or at checkout.
Customs, Duties and Taxes
Depending on your country or region, your order may be subject to customs duties, import taxes, VAT, or other local charges.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the customer.
Hairvessa™ is not responsible for delays or additional costs caused by customs procedures, import regulations, or local authorities.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Hairvessa™ is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that changes can be made once the order has been processed or shipped.
Delayed Orders
While we work with shipping partners to deliver your order on time, delays may occasionally happen due to:
- customs inspections;
- local courier delays;
- incorrect or incomplete address details;
- high order volume;
- weather conditions;
- holidays;
- events outside our control.
If your order has not arrived within the estimated delivery window, please contact us at:
Please include your order number so we can help you check the status of your shipment.
Lost or Missing Packages
If your tracking information shows that your order was delivered but you have not received it, please first check with your local courier, neighbors, household members, building reception, or delivery location.
If you still cannot locate your package, contact us at:
We will review the situation and assist you where possible.
Damaged Packages
If your package arrives damaged or your product is defective, please contact us as soon as possible at:
Please include your order number and clear photos or videos of the damaged package or product so we can review the issue.
For more information, please see our Return & Refund Policy.
Contact
For any shipping-related questions, you can contact us at:
Uzkara Commerce LLC
Brand: Hairvessa™
Email: uzkaracommerce@gmail.com